Our contact details:
Telynau Vining Cyf
Registered company address: 21 Wingfield Road, Whitchurch, Cardiff, CF14 1NJ
Trading address: 116B Pantbach Road, Birchgrove, Cardiff, CF14 1UE
E-mail: [email protected]
Telephone: 029 2062 0900
What type of information we have:
If you allow us to store your details then we will only hold all or some of the following: your name, postal address, e-mail address and telephone number. We do not hold any customer credit/debit card details within our systems. If you are purchasing from us via mail order then all card details are input directly into our card machine and if you’re shopping online with us you will be directed to a secure third party page who will process your details securely for us.
How we get the information and why do we have it:
We only store your contact details if you tell us you are happy for us to do this. This will include all or some of the following: your name, postal address, e-mail address and telephone number. This will happen when you purchase an item from us, when you complete a rental agreement with us or when you sign up to our mailing list either online or in person. It is your right to have your details removed at any time and this can be simply done by e-mailing us your request or calling us to ask to have your details removed.
What we do with the information:
Your contact details which you allow us to store will only be used for the sole purpose of contacting you regarding our business. This can be to let you know about an event you may be interested in, to update you on an order, to offer you the opportunity of a service for your instrument or to remind you of a rental or special offer. We do not share your information with anybody or any other company.
How we store your details:
Your details are securely stored on a password protected database. If you wish to be removed from this database then your request can be actioned immediately.
Your data protection rights
- Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances
- Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by e-mail at [email protected]; by calling 029 2062 0900 or by writing to us at 116B Pantbach Road, Birchgrove, Cardiff, CF14 1UE if you wish to make a request.
How to complain
If you are unhappy with the way in which we use your data then in the first instance please get in touch with us using the contact details above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
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